Data Deletion
Updated: 7 October 2026 · Contact: hello@patas.am
Patas stores personal data for two kinds of people. Here is how each can have it deleted.
If you are a customer who messaged a business through Patas
A business you wrote to on Telegram, WhatsApp or Instagram uses Patas to answer. Your messages, name, messaging-app identifier and bookings are stored for that business.
Fastest: write to the same business, in the same chat, and ask them to delete your data. The business owner can remove your contact from their dashboard in one click; everything linked to it (conversations, bookings, waitlist entries) is deleted with it.
Or ask us directly: email hello@patas.am with
- the messaging app you used (Telegram / WhatsApp / Instagram),
- the identifier you used there (Telegram username or phone number, WhatsApp number, Instagram username),
- the name of the business you wrote to.
We verify the request with the business and delete the data within 30 days, then confirm by reply. Data we must keep by law (for example, payment records of the business) is retained only as required.
If you are a business owner
Open app.patas.am → Settings → Account:
- Download my data gives you a zip with every customer, conversation, booking and setting.
- Delete account stops the assistant immediately and disconnects your channels. All data is permanently deleted 30 days later; until then you can sign in and press Restore. You receive an email confirming both the deletion request and the final deletion.
If you no longer have access to your account, email hello@patas.am from the address you registered with.
If you connected a Facebook / Instagram / WhatsApp account
Removing the Patas app from your Meta account settings (Facebook → Settings → Apps and Websites, or Business settings → Integrations) stops Patas from receiving your data. Meta also sends us a deletion request automatically; we then delete the connection and the data received through it within 30 days. You can request confirmation at hello@patas.am.
What we delete, and when
| Data | Deleted when |
|---|---|
| A customer's contact, conversations, bookings, waitlist | the business deletes the contact, or on request — within 30 days |
| A business and everything in it | 30 days after the owner deletes the account |
| Server logs | automatically after 30 days |
| Backups | expire within 30 days after the data is deleted |
A customer's contact, conversations, bookings, waitlist
Deleted when
the business deletes the contact, or on request — within 30 days
A business and everything in it
Deleted when
30 days after the owner deletes the account
Server logs
Deleted when
automatically after 30 days
Backups
Deleted when
expire within 30 days after the data is deleted
See the Privacy Policy for everything else.